Frequently Asked Questions

FAQ's

I lost my fob, what do I do?

Your fob is used to access your Validator safe as an administrator or as a CIT provider. If you lose your fob, you can do one of the following:

Contact our service team and order a replacement fob. You will need to provide your user ID and security question. The replacement fob will deactivate the lost fob and prevent unauthorized access to your safe.
Use the Validator Portal to issue a temporary code that will be used instead of the fob. You will need to log in to your account on validatorportal.com and select the option to generate a temporary code. The code can be used instead of a FOB for a period of up to 24 hours.

How does a Validator safe store and count cash?

A Validator safe stores and counts cash by using MEI Advance Cashflow note acceptors that scan each note that is inserted into the device and verify its authenticity, denomination and condition. The note acceptors use various methods of detection such as ultraviolet, infrared, magnetic and optical sensors. The banknotes are stacked into a cashbox located in the deposit safe.

What is the warranty period for the Validator Safe?

The warranty period for the Validator Safe is 12 months from the date of install. The warranty covers any defects or malfunctions of the safe that are not caused by misuse, abuse, negligence or unauthorized modification. If you need any repairs or replacements under the warranty, you can contact us for support.

We also offer extended warranty and maintenance contracts that can provide you with additional benefits such as:

Longer coverage period up to 5 years
Preventive maintenance and servicing
Reduced costs and risks of downtime

You can purchase an extended warranty or maintenance contract at any time during or after the standard warranty period. You can contact us for more details and a quote.

Which CIT companies work with Validator Safe?

A CIT company is a cash-in-transit provider that handles the collection, transportation and deposit of your cash from your Validator safe to your bank account. You can choose any CIT company that works with smart safes, but we recommend G4S or Pivotal as our preferred partners. They offer reliable and secure services that are compatible with our smart safe, such as dynamic cash collection and early settlement.

How does a Validator Safe validate cash?

A Validator safe validates cash by using advanced note acceptors that scan each note that is inserted into the device and verify its authenticity, denomination and condition. The note acceptors use various methods of detection such as:

Ultraviolet (UV) light
Infrared (IR) light
Magnetic (MG) ink
Optical (OP) sensors

The device can detect and reject any counterfeit or damaged notes and issue a receipt with the details of each deposit.

What is the capacity of a Validator Safe?

The capacity of a Validator safe depends on the model and size of the device. The capacity refers to the amount of cash that can be stored in the safe, either in notes or bags. The capacity of our safes ranges from 1200 to 4200 notes or up to 100 bags on the Validator Smart Bag deposit Safe . You can choose the model and size that best suits your needs and preferences. You can also view the total cash amount in the safe on the device or online.

What if I forget my PIN?

Your PIN is a personal identification number that you use to access your Validator Safe. If you forget your PIN, you can do one of the following:

Contact your manager or administrator and ask them to reset your PIN.
The PIN can also be changed via the Validator Portal.

Do I need a CIT contract to use a Validator Safe?

A CIT contract is not required to use a Validator Safe, but it is recommended for your convenience and security. A CIT contract is an agreement between you and a cash-in-transit (CIT) provider that handles the collection, transportation and deposit of your cash from Validator safe to your bank account. A CIT contract can offer you benefits such as:

Faster and safer cash processing
Reduced costs and risks of cash deposits via a local bank
Compliance with insurance and regulations

You can choose your own CIT provider or use our recommended partner. You can also arrange the collection frequency and timing based on your needs and preferences.

What does it mean when a Validator Safe says offline?

When a Validator safe says offline, it means that the device is not connected to the internet or the network. This can affect some of the functions of the smart safe such as:

Provisional credit
Online reporting and alerts
Software and firmware updates
Communication with CIT provider

To fix this issue, you can check the network connection and settings and restart the device. If the problem persists, you can contact us for support.

What is a smart cash deposit safe?

A smart cash deposit safe is a device that allows you to securely store your cash and automatically count, validate and record each deposit. A smart safe can also detect and reject counterfeit notes, provide real-time reports and alerts, and connect to your bank account via a CIT partner for faster crediting.

Why do I need a smart cash deposit safe?

A smart cash deposit safe can help you improve your cash management by reducing the risks of theft, loss, human error and fraud. It can also save you time and money by eliminating the need for manual counting, reconciliation and transportation of cash. A smart safe can also enhance your cash flow by speeding up the deposit process and giving you access to provisional credit.

What are the features of Validator Safes?

Validator Safes offers a range of smart cash deposit safes designed and manufactured in the UK. Some of the features of our safes are:

Cash rating from £10,000 to £150,000
Forgery detection and rejection
Remote real-time management
Instant tracking of cash
Quick return on investment
Various models and sizes to suit your needs

How can I order a Validator Safe?

You can order a Validator safe by contacting us via phone, email or our online form. We will provide you with a free consultation and a quote based on your requirements. We will also arrange for the delivery, installation and training of your new smart safe.

How do I use a Validator Safe?

Using a Validator Safe is easy and convenient. You just need to place the notes on the note trays. The Validator will count, validate, and store the notes and display the total amount on the screen. You can also use the device’s touchscreen to perform other functions such as checking the balance, printing receipts, viewing reports and changing settings.

How do I access my reports and alerts?

You can access your reports and alerts online or via the safe’s touchscreen. You just need to log in to your account and you will be able to see the status of your safe, the history of your deposits, the breakdown of your cash by denomination and location, and any notifications or issues that may arise. You can also export or download your reports in various formats.

How do I get provisional credit for my deposits?

You can get provisional credit for your deposits by linking your smart safe to your bank account, this is currently only available via our CIT partners. This way, your bank will receive the deposit information from your safe and credit your account accordingly. This can help you improve your cash flow and reduce the costs of cash handling.

How secure is a Validator Safe?

A Validator Safe has a high security level that protects your cash and prevents unauthorized access. The security level of a Validator Safe depends on the model and size of the device. The security level is measured by the OCR (overnight cash rating), which indicates the amount of cash that can be insured in the safe overnight. The OCR of our safes ranges from Grade I (£10,000) to Grade IV (£150,000).

Access to the deposit safe can only be achieved by a triple layer of security, requiring a CIT fob, admin PIN and safe key to be present before the safe door can be opened. The CIT fob is a device that identifies the cash-in-transit provider that collects your cash. The admin PIN is a personal identification number that verifies your user profile and permissions. The safe key is a physical key that unlocks the safe door.

How do I maintain a Validator Safe?

A Validator Safe is designed to be durable and reliable, but it still requires some regular maintenance to ensure its optimal performance. Some of the maintenance tasks you can do are:

Cleaning the note acceptors and the touch screen with a soft cloth or brush
Replacing the printer paper when needed
Updating the software and firmware when available

How do I troubleshoot a Validator Safe?

A Validator safe has a built-in diagnostic system that can detect and display any errors or issues that may occur. You can also access the error log and view the details of each error on the device or online. Some of the common errors and solutions are:

Note jam: Remove any jammed notes from the note acceptors and restart the device
Safe offline: Check the network connection and settings and restart the device
User disabled: Check if the user as been disabled via an admin user or a validator portal admin user

How do I contact Validator Safe for support?

If you need any assistance or support with your Validator Safe, you can contact us via phone, email or our online form. We have a team of experts who can help you with any queries or issues you may have. We also offer a comprehensive warranty and maintenance plan for your peace of mind.

How do I access the Validator Portal?

The Validator Portal is an online platform that allows you to manage your Validator safes remotely and securely. You can access the Validator Portal by logging in to your account using your username and password. The Validator Portal enables you to:

View the status and balance of your safes
Generate and download reports
Monitor and manage users and permissions
Receive alerts and notifications
Change settings and preferences

How do I update the software or firmware of a Validator Safe?

A Validator Safe can update its software or firmware automatically when it is connected to the internet or the network. Updating the software or firmware can improve the performance, security and functionality of your Validator safe.

Does Validator use their own installers?

Yes, Validator uses their own installers from their parent company Associated Security Solutions. Associated Security Solutions is a leading provider of security products and services in the UK. They have a team of qualified and experienced engineers who can deliver, install and train you on how to use your Validator Safe. You can trust them to provide you with a professional and reliable service.

How do I update the note-sets when new bank notes get released?

A note-set is a set of parameters that defines the characteristics and features of a note or currency. When new notes get released, you will need to update the note-sets on your Validator safe. You can update the note-sets by using one of the following methods:

Via the admin settings: You can use an admin fob to access the settings on the Validator safe and manually update note-sets.
Via automatic push: You can enable the option to receive automatic note-sets updates when they are available. This option requires your Validator safe to be connected to the internet.

Does the deposit data get lost if the safe goes offline?

No, the deposit data does not get lost if the safe goes offline. The safe will operate on offline mode and store all data on the local secure disk. The deposit data is also encrypted and secured in the device and can only be accessed by authorized users. The deposit data will be synced with the Validator Portal when the safe goes online again.

Previous 1 / 1 Next

What our customers have to say...

Dont just take our word for it, we’re incredibly honored to have some amazing customers who love our products as much as we do, here’s what some of them have to say.

 5/5

Validator Safes and their smart safes solutions have been a great asset for us at Mcdonalds. We are able to monitor our cash amounts being dropped, ensuring small regular amounts and minimum in till drawers. This has resulted in an absolute minimum of banking discrepancies and a huge saving on cash banking costs. In some cases, we are paying a third of what we used to pay to HSBC. On average, we are saving 50% on cash banking costs. I honestly can't remember the last time a forged note was taken - years!.

Validator Safes has been a great partner for us at Welcome Break. They have enabled us to save around £75k a year directly due to consolidation of cash, plus another £25k in efficiency savings by removing the hassle of manual deposit slips and daily bankings. Their smart safes also offer us a unified banking system that makes it easy and convenient to track and control our cash activities across all our Amenity building units. Their team of engineers and installers are agile and professional, and they always deliver on time and with quality. We highly recommend Validator Safes to anyone looking for a reliable and effective cash management partner.

Validator Safes is the best choice for my Domino’s restaurants. It’s secure, reliable, easy to use, and saves me time and money. I highly recommend it to anyone who needs a smart cash deposit safe for their business.

Frequently Asked Questions

FAQ's

What our customers have to say...

Quick Links

Social

Contact