Frequently Asked Questions

Your fob is used to access your Validator safe as an administrator or as a CIT provider. If you lose your fob, you can do one of the following:

• Contact our service team and order a replacement fob. You will need to provide your user ID and security question. The replacement fob will deactivate the lost fob and prevent unauthorized access to your safe.
• Use the Validator Portal to issue a temporary code that will be used instead of the fob. You will need to log in to your account on validatorportal.com and select the option to generate a temporary code. The code can be used instead of a FOB for a period of up to 24 hours.

A Validator safe stores and counts cash by using MEI Advance Cashflow note acceptors that scan each note that is inserted into the device and verify its authenticity, denomination and condition. The note acceptors use various methods of detection such as ultraviolet, infrared, magnetic and optical sensors. The banknotes are stacked into a cashbox located in the deposit safe.

The warranty period for the Validator Safe is 12 months from the date of install. The warranty covers any defects or malfunctions of the safe that are not caused by misuse, abuse, negligence or unauthorized modification. If you need any repairs or replacements under the warranty, you can contact us for support.

We also offer extended warranty and maintenance contracts that can provide you with additional benefits such as:

• Longer coverage period up to 5 years
• Preventive maintenance and servicing
• Reduced costs and risks of downtime

You can purchase an extended warranty or maintenance contract at any time during or after the standard warranty period. You can contact us for more details and a quote.

A CIT company is a cash-in-transit provider that handles the collection, transportation and deposit of your cash from your Validator safe to your bank account. You can choose any CIT company that works with smart safes, but we recommend G4S or Pivotal as our preferred partners. They offer reliable and secure services that are compatible with our smart safe, such as dynamic cash collection and early settlement.

A Validator safe validates cash by using advanced note acceptors that scan each note that is inserted into the device and verify its authenticity, denomination and condition. The note acceptors use various methods of detection such as:

• Ultraviolet (UV) light
• Infrared (IR) light
• Magnetic (MG) ink
• Optical (OP) sensors

The device can detect and reject any counterfeit or damaged notes and issue a receipt with the details of each deposit.

The capacity of a Validator safe depends on the model and size of the device. The capacity refers to the amount of cash that can be stored in the safe, either in notes or bags. The capacity of our safes ranges from 1200 to 4200 notes or up to 100 bags on the Validator Smart Bag deposit Safe . You can choose the model and size that best suits your needs and preferences. You can also view the total cash amount in the safe on the device or online.

Your PIN is a personal identification number that you use to access your Validator Safe. If you forget your PIN, you can do one of the following:

• Contact your manager or administrator and ask them to reset your PIN.
• The PIN can also be changed via the Validator Portal.

A CIT contract is not required to use a Validator Safe, but it is recommended for your convenience and security. A CIT contract is an agreement between you and a cash-in-transit (CIT) provider that handles the collection, transportation and deposit of your cash from Validator safe to your bank account. A CIT contract can offer you benefits such as:

• Faster and safer cash processing
• Reduced costs and risks of cash deposits via a local bank
• Compliance with insurance and regulations

You can choose your own CIT provider or use our recommended partner. You can also arrange the collection frequency and timing based on your needs and preferences.

When a Validator safe says offline, it means that the device is not connected to the internet or the network. This can affect some of the functions of the smart safe such as:

• Provisional credit
• Online reporting and alerts
• Software and firmware updates
• Communication with CIT provider

To fix this issue, you can check the network connection and settings and restart the device. If the problem persists, you can contact us for support.

A smart cash deposit safe is a device that allows you to securely store your cash and automatically count, validate and record each deposit. A smart safe can also detect and reject counterfeit notes, provide real-time reports and alerts, and connect to your bank account via a CIT partner for faster crediting.

A smart cash deposit safe can help you improve your cash management by reducing the risks of theft, loss, human error and fraud. It can also save you time and money by eliminating the need for manual counting, reconciliation and transportation of cash. A smart safe can also enhance your cash flow by speeding up the deposit process and giving you access to provisional credit.

Validator Safes offers a range of smart cash deposit safes designed and manufactured in the UK. Some of the features of our safes are:

• Cash rating from £10,000 to £150,000
• Forgery detection and rejection
• Remote real-time management
• Instant tracking of cash
• Quick return on investment
• Various models and sizes to suit your needs

You can order a Validator safe by contacting us via phone, email or our online form. We will provide you with a free consultation and a quote based on your requirements. We will also arrange for the delivery, installation and training of your new smart safe.

Using a Validator Safe is easy and convenient. You just need to place the notes on the note trays. The Validator will count, validate, and store the notes and display the total amount on the screen. You can also use the device’s touchscreen to perform other functions such as checking the balance, printing receipts, viewing reports and changing settings.

You can access your reports and alerts online or via the safe’s touchscreen. You just need to log in to your account and you will be able to see the status of your safe, the history of your deposits, the breakdown of your cash by denomination and location, and any notifications or issues that may arise. You can also export or download your reports in various formats.