Support

Turn the power off at the mains. Make sure all of the lights on the ValiDator are off. Leave for 15 minutes. Turn the Validator back on.

The card has not been activated. Please make sure your Validator is online and then restart the firmware, to do this:
Use Admin Card and sign on ⇒ Press “Maintenance” ⇒ ‘Restart Firmware’

• Make sure the handle is turned fully to the locked position.
• Try another key, the one you are using may be damaged.
• Make sure the key is not inserted upside down.
• Try spraying a small amount of WD40 into the lock if the above doesn’t work.

1. Check that your Validator is plugged into the mains supply and the mains supply is switched on.
2. Check that all of the plugs going into the Validator (at the back, in the centre, in line with the screen) are in securely.
3. Check the fuses in your plugs or fused spur.

Turn the power off. Make sure all of the lights on the Validator are off. Leave for 10 minutes. Turn the Validator back on.

Please make sure the power to the Validator is connected. If you are happy that it is, please check that all of the plugs going to the Validator (at the back, in the centre, in line with the screen) are in securely.

Please check that all of the plugs going into the Validator (at the back, in the centre, in line with the screen) are in securely.

This can’t be set back. You will have to keep a note of what has happened and when you were due to advance next time, don’t.

First, try the code again. Make sure each time you press a digit a star appears in the sign on screen. Get another admin user to try their code. If theirs works they can reset your code.

• First make sure the printer has power and a that it has paper.
• If the receipt didn’t print after removing a cassette:
  Check the condition of the cassette, make sure it is clean and that there are no stuck or ripped notes. Reinsert the cassette. If it resets and the light comes back on green remove the cassette again. It should now print your receipt
• Please note that receipts can be reprinted by:
  Use Admin Card and sign on ⇒ Press ‘View Audit Logs’ ⇒ Select type of receipt ‘Collections’ or ‘deposits’ ⇒ You can now select from the list which receipt you would like and press ‘Print’

There should be 3 admin fobs and 2 CIT fobs for each safe. Please locate a spare fob.
If no spare fob is available you will need to call our service line.

• Use Admin fob and sign on ⇒ Press ‘Maintenance’ ⇒ ‘Advanced settings’ ⇒ ‘Cash unit maintenance’ ⇒ ‘Download latest note sets’.
• Once the download finishes press ‘update unit’. Choose a unit to update. Each unit will take around 30 minutes to update.
• Once all readers have been updated navigate back to the sign on screen. You should now be able to deposit the new note.